Refusionspolitik

What if I am not happy with my order and want to make a return? 

Returns? Sure thing! Just make sure that if you're sending a product back, it's still in its original, unopened packaging and obviously with most of the product still remaining. Used products won't cut it, so let's keep those for your fabulous curls, okay? 

Now, onto refunds. We've got you covered within 30 days of your purchase. But if those 30 days have come and gone, we'll have to send our apologies instead of a refund. Oh, and about shipping costs? We can't refund shipping under any circumstances, sorry! 

Lastly, to make sure everything goes smoothly, we'll need to see your receipt or some proof of purchase. It's like the secret password to hassle-free returns. So, if you need to send something back or have any questions, just send us an email at info@fehmale.com. We're here to keep your curls happy and your haircare experience stress-free! 

Processing a refund (when applicable):

Once your return makes its way back to us and has been inspected, you'll get an email letting you know it's landed safely in our hands. We'll also spill the beans on whether your refund has been given the green light or if it's taking a rain check. Now, if your refund gets the thumbs up, we'll work our magic and process a refund. Expect the transfer to shimmy its way into your account within just a couple of days.

Shipping your return:

To kick off the return process, just ship your product over to us at:

Sheado Clinic

Geuzenstraat 98

1056 KH Amsterdam

Now, here's the deal: You're in charge of covering the shipping costs for returning your item. Sorry, but those fees are as non-refundable as a bad hair day! Also we are only responsible for returned items after they have been delivered to us. But hey, to make sure everything goes smoothly, we recommend using a trackable shipping service. That way, if there's any hiccups along the way, you've got proof of delivery on your side.

Late of missing refunds (when applicable):

If you're eagerly awaiting your refund and it hasn't made its grand entrance into your bank account yet, here's what to do:

First up, give your bank account another once-over, just to make sure it's not playing hide and seek with your cash. Sometimes those refunds like to make a fashionably late entrance!

Next, if your refund is still MIA, it's time to give your bank a friendly nudge. Processing times can be slower than a snail on a lazy Sunday, so they might just need a gentle reminder to get things moving.

But hey, if you've done all that and your refund is still playing hard to get, don't sweat it! Just shoot us a message at info@fehmale.com, and we'll jump right on it to get things sorted for you.