Private policy

At Fehmale, we are committed to safeguarding and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or sign up to receive marketing communications.

Information We Collect

When you place an order or create an account on www.fehmale.com, we collect certain personal details to process and fulfil your purchase. This may include:

  • Name

  • Email address

  • Billing and delivery address

  • Phone number

  • Company name and VAT number (if applicable)

  • IP address, hostname, and geographic location

  • Device type used

  • Date and time of order

  • Payment method and amount

  • Delivery method

  • Order contents

  • Whether you are a new or returning customer

Please note: Your payment details (such as card information) are securely handled by third-party payment processors—Stripe (https://stripe.com) and PayPal (https://www.paypal.com). We do not store your full payment information. Please refer to their respective privacy policies for more information.

If you choose to delete your user account, we will retain any past order data as required by VAT and financial regulations for a minimum of six years.

How We Use Your Information

We use the information we collect to:

  • Fulfil and manage your orders

  • Provide customer support

  • Communicate important updates

  • Send marketing emails (only if you’ve subscribed)

  • Improve our website and services through analytics and performance tracking

You may unsubscribe from our newsletter at any time using the "unsubscribe" link at the bottom of our emails.

We also analyse aggregated, anonymous data to understand usage trends and improve our services. This analysis does not personally identify you.

Email Sign-Up

When you subscribe to our mailing list, we collect your name and email address. By signing up, you’ll receive:

  • A unique 15% discount code for your first order

  • Exclusive news, product updates, and promotions

We respect your privacy and will never sell or share your data with third parties. You may opt out at any time using the unsubscribe link in our emails.

Cookies & Tracking

We use cookies to enhance your browsing experience, remember your preferences, and gather analytics data on how visitors interact with our website.

Cookies help us identify which pages are being used, which products are viewed, and how visitors arrived on our site. This allows us to improve the structure and content of our site to better serve you.

For more information about cookies and how to disable them, visit: http://www.allaboutcookies.org.

Types of cookies used:

  • PHPSESSID – Stores a session ID to maintain your shopping experience. Expires when you close your browser.

  • Session cookie – Stores session ID, and optionally your email and encrypted password, so you can stay logged in. Expires after one year.

Behavioural Advertising

We may use your information to deliver relevant advertising across platforms like Facebook and Google. This involves showing you ads tailored to your interests based on how you’ve interacted with our site.

You can manage or opt out of targeted advertising via:

Protecting Your Data

We take your privacy seriously and apply appropriate security measures to protect your data. We do not store your information longer than necessary and will update or correct your personal data upon request.

For questions about your data or privacy, please contact us at: info@fehmale.com

Updates to This Policy

We may revise this policy occasionally to reflect updates in our services, privacy laws, or operations. Any changes will be posted on this page.